Questions, answered.
Runs, tools, data and contracts. Something missing? Write to [[email protected]].
Something missing? Write to [[email protected]] – we answer within [one working day].
What exactly is a “run”?
One processed item: an email, a document, a lead or a scheduled report. Your plan includes a monthly volume; above it we charge a small fee per 1,000 runs – shown in the wizard before you approve.
Which tools can you connect?
Gmail, Outlook, Google Sheets, Excel, Slack, Teams, HubSpot, Pipedrive, Shopify, Notion and many more have ready-made connectors on our workflow platform. Anything else with an API – your ERP, an industry tool, your own software – we connect with custom code. Connecting your own system adds a fixed building block to the price, shown in the wizard.
Where is my data processed?
EU customers run on servers in the EU [provider to confirm]; we sign a data processing agreement. AI models are only used via providers that don't train on your data. Customers outside the EU: [region to confirm].
What happens when something breaks?
We monitor every workflow. Failed runs are retried automatically; if a tool changes or a document looks different, we're alerted and fix it – included in monthly care.
Do I need a call or a meeting?
No. The wizard replaces the discovery call. If something is unclear, we ask by email within 24 hours before you pay anything.
Can I add another workflow later?
Yes – use the same wizard from your dashboard. Additional workflows get 20% off setup, and from three active workflows all monthly care is 10% cheaper.
Can I cancel?
Monthly care can be cancelled with [30 days] notice. On request we export your workflow and its configuration.
What can't you automate?
Anything that needs a decision only your team can make, tools without any access (no API, no export), and high-risk uses under the EU AI Act. The wizard tells you honestly if it's a fit.
What's the difference between a native connector and “via API”?
A native connector is a ready-made building block on our workflow platform. “Via API” means there is no ready-made block, so we write the connection ourselves against the system's API. Both are built, tested and monitored by us; custom connections are priced as their own building block.
Is my data used to train AI models?
No. We call AI models through OpenRouter with data collection denied and zero data retention required. Requests are not routed to a fallback provider that can't meet these terms.
Which AI models do you use?
Models from providers such as OpenAI, Anthropic and Mistral, chosen per workflow for the task – for example reading documents or drafting replies. The AI only proposes; your rules and your team decide.
Can a person check what the AI did?
Yes. Every run is logged in your dashboard. Uncertain fields and mismatches land in a review queue, and any step you mark for approval waits for a person.
What should never be copy-pasted again?
Type it in. You'll see the fixed price before we talk about anything else.